Platma.
Making a low-code builder with an AI assistant feel approachable to non-developers.

(Overview)
- Industry
- AI / No-code Platform
- Role
- UI/UX Designer
- Timeline
- 2023 — 2024
- Team
- 3 designers · 12 engineers · 2 PMs
- Tools
- Figma, FigJam, Maze, Storybook
As UI/UX designer I owned the builder workspace, the projects dashboard and the AI assistant experience. I defined navigation for deeply nested app structures, designed the interaction patterns for AI-generated output, and contributed components and patterns to the design system as the product scaled.
(01) — The Problem
The builder had evolved into an expert tool: powerful, dense and hostile to first-time users, most of whom left before publishing anything. The AI assistant suffered the blank-prompt problem — users didn't know what it could do, so they didn't use it. Apps nested four levels deep (app → page → component → logic) with no consistent navigation model, and visual building and prompting competed as two separate mental models instead of reinforcing each other.
(02) — The Process
I ran task-based tests with no-code beginners to find the exact moment people got lost — usually the first empty canvas. I restructured navigation around a single persistent tree, then designed the assistant as a contextual collaborator: suggestion chips tied to the current selection, previews of what a prompt will change, and inline diffs to review AI edits before applying them.
(03) — The Solution
The empty canvas became a guided start: templates, example prompts and a visible assistant instead of a blank grid. The AI panel shows its capabilities through context-aware suggestions rather than documentation. One navigation tree now anchors the entire builder, and AI output lands as reviewable changes — never silent mutations — which made users trust it with bigger asks.
(Outcome)
Activation — a first published app — rose 31%, and median time-to-first-app dropped from two days to under two hours. The assistant is now used in 54% of building sessions, and onboarding-related support tickets fell 28%.